Terms & Conditions for Elm House

Thank you for choosing to book with Elm House. We look forward to welcoming you.

Arrival: Bedrooms are normally available from 4pm on the day of arrival however if you intend to arrive earlier please advise us so we can try to have your room ready, if this is not possible you are always welcome to leave your bags and car.

During Your Stay: You will be given a main door and bedroom key to come and go as you wish.

Departure: Please be ready to leave your accommodation by 10 am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.

Prices: The price includes accommodation plus any board indicated. We accept the following forms of payment: cash, debit cards, credit cards.

**Please note **
Credit Card payments have a 3% surcharge applied.  Debit Card payments have no surcharge.

Car Parking: We have our own private car park next to the house there are usually enough spaces for all guests but this cannot be guaranteed.

Non-availability: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Cancellation and Insurance: Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable.  Cancellation with 7 days or less notice 80% of the total booking amount will be payable, unless the rooms are re-let. In the event of a ‘non arrival’ or ‘cancellation after arrival date’, the full cost of the stay as booked will be charged.  We recommend that insurance be taken out in case of cancellation or curtailment of a booking.

Damages and Breakages: Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

Pets: Pets are not permitted.

Smoking

No smoking in the house anyone found smoking will be asked to leave and charged for the full stay.  There will be an additional charge of up to £100 for the deep cleaning of the room and we reserve the right to charge additional sums if we are unable to re-let the room as a consequence.